Question 1

Is PurveyOS only for farms?

Accepted Answer

No. PurveyOS is built for producers and small sellers, including farms, makers, bakers, market sellers, and direct-to-customer businesses. It is designed for people selling real physical products, especially when generic retail software does not fit the workflow.

Question 2

Does PurveyOS work offline?

Accepted Answer

Yes. The Point of Sale is built offline-first. You can ring up sales without connection, and everything syncs automatically when you are back online. This is critical for farmers markets and rural locations.

Question 3

What is included in the PurveyOS subscription?

Accepted Answer

The standard PurveyOS subscription includes connected POS, storefront, inventory, orders, customers, subscriptions, and reporting. Label printing remains a separate add-on.

Question 4

Do I have to buy hardware from PurveyOS?

Accepted Answer

No. PurveyOS does not sell or ship equipment. Purchase a compatible printer, scanner, labels, and device directly from the retailer of your choice.

Question 5

Does PurveyOS integrate with scales?

Accepted Answer

Scale integration is currently in limited beta and is available only to selected tenants. All tenants can enter exact weights manually while we continue testing and developing the integration.

Question 6

What is the recommended label-printing setup?

Accepted Answer

The recommended setup is an Android tablet connected by Bluetooth to the tested Bixolon SLP-DX220BG printer. Windows Chrome can connect by Bluetooth or USB through Web Serial, while Mac Chrome currently requires USB.

Question 7

Can I print labels?

Accepted Answer

Yes. The Label Add-on prints product labels with product information, price, exact weight, and QR codes, plus packing lists and box labels.

Question 8

What if the hardware breaks?

Accepted Answer

Hardware is purchased separately, so warranty, returns, and replacement claims are handled by the retailer or manufacturer under their policies.

Question 9

Who is PurveyOS built for?

Accepted Answer

PurveyOS is built for producers and small sellers who need practical workflows for direct selling, including farms, makers, bakers, market sellers, CSA operations, and value-added producers.

Question 10

Can I sell fixed-price items?

Accepted Answer

Yes. PurveyOS supports both weight-based and fixed-price products, so you can sell exact-weight packages, loaves, jars, candles, bundles, subscriptions, and other products from one system.

Question 11

Does PurveyOS support online and in-person inventory?

Accepted Answer

Yes. PurveyOS is built to keep inventory connected across in-person sales and storefront orders so you can avoid overselling and reduce manual reconciliation.

Question 12

Does PurveyOS include invoices and expenses?

Accepted Answer

Yes. PurveyOS includes business operations tools like invoices, expense tracking, customer management, and reporting so you can manage more than just checkout.

Question 13

Do I get a branded storefront?

Accepted Answer

Yes. The standard PurveyOS subscription includes storefront tools tied to the same inventory you use for in-person selling.

Question 14

What reports are available?

Accepted Answer

PurveyOS includes reporting tools for day-to-day business visibility, including sales and operational reporting. Some more advanced analytics are still being expanded.

Question 15

Who pays the 1.75% PurveyOS Platform Fee?

Accepted Answer

The customer pays it. The fee is added to qualifying Stripe card purchases and shown as part of the customer's checkout total. It is calculated from the post-discount merchandise subtotal, excluding sales tax.

Question 16

Does the producer pay the PurveyOS Platform Fee?

Accepted Answer

No. The 1.75% PurveyOS Platform Fee is customer-paid. Producers remain responsible for Stripe's standard payment-processing fees.

Question 17

Is the PurveyOS Platform Fee the same as Stripe's processing fee?

Accepted Answer

No. They are separate charges. The customer pays the PurveyOS Platform Fee, while the producer is responsible for Stripe's standard processing fees.

Question 18

Which payments receive the platform fee?

Accepted Answer

The standard 1.75% PurveyOS Platform Fee applies to Stripe credit, debit, and prepaid card purchases. It does not apply to cash, Venmo, or Zelle payments.

Question 19

What if I need label printing?

Accepted Answer

Add the Label Add-on for $5.99/month. Compatible equipment is purchased separately.

Frequently asked questions

Getting Started

Label Printing and Hardware

Features

Pricing

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